Policies

@ VXCORE

Last updated : December 31st 2024

These Terms & Conditions (“Terms”) govern your use of the VXCORE website www.vxcore.dev and the services provided by VXCORE. By accessing or using our website and services, you agree to abide by these Terms.

1. Use of Services

You agree to use our services solely for lawful purposes and in compliance with these Terms. You may not use our services to engage in any illegal or unauthorized activities.

2. Intellectual Property

All content, trademarks, logos, and other intellectual property displayed on our website are the property of VXCORE or its licensors. You may not use, reproduce, or distribute any of our intellectual property without prior written consent.

3. User Content

By submitting content to our website, you grant VXCORE a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute your content for the purposes of providing our services.

4. Additional Services and Modifications

We strictly adhere to the finalized proposals. Additional services or modifications may require additional payment and time.

5. Hosting Services

If the client fails to pay for the hosting service, the website will go down after 3 notices. To recover, the client should pay the re-setup server charges and annual server charges.

6. Communication

Non-proper language or communication delays may result in the discontinuation of services.

7. Project Timeframes

If the project exceeds the agreed-upon timeframe due to the client’s delayed response, additional charges may apply for extra time and opportunity costs.

8. Modifications

Modifications should be provided by the client in one go within the given timeframe.If the modifications come with the new addons, which not finalized on the initial proposal may require respective charges.

9. Project Sharing

We reserve the right to share the projects that our designers work on with other web development companies.

10. Payment Terms

Payments should be made within 3 days after each stage completion. Additional charges may apply for payment delays.

11. Client Responsibilities

The client should provide necessary files, content, and images. If they require assistance with this, additional charges will be applied.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@vxcore.cloud

At VXCORE, we strive to provide our clients with the highest quality services and utmost satisfaction. However, we understand that circumstances may arise where a refund is necessary. Our refund policy is designed to be fair and transparent to both parties involved.

Refund Eligibility

We offer refunds in the following scenario:

  1. Non-commencement of Work: If a client has made the initial payment but work has not commenced within the allocated timeframe agreed upon in the project contract, we will issue a refund upon request.

Please Note:

-Refunds will only be processed if the work has not commenced. Once work has begun, refunds will not be provided.

-Once we receive your return request and inspect the process, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. 

Refund Procedure

To request a refund, clients must contact us via email at pay@vxcore.dev within [specified timeframe] from the date of payment. Please include relevant details such as the invoice number and reason for the refund request.

Upon receiving the request, our team will review the circumstances and process the refund within [specified timeframe] days if deemed eligible.

Contact Information

For any questions or concerns regarding refunds, please reach out to us at:

Email: pay@vxcore.dev

At VXCORE, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.vxcore.dev and use our services.

Information We Collect

When you visit our website, we may collect certain information automatically, including your IP address, browser type, referring website, and pages visited. We may also collect personal information that you voluntarily provide to us, such as your name, email address, and phone number when you contact us or subscribe to our newsletter.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Respond to your inquiries and requests
  • Communicate with you about updates, promotions, and news
  • Monitor and analyze trends, usage, and activities on our website

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by VXCORE. We are not responsible for the privacy practices or content of these third-party sites.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at team@vxcore.cloud