Frequently Asked Questions

Yes, VXCORE is a registered business. We're happy to share our portfolio of completed websites and, where possible, connect you with past clients who can speak to their experience working with us.

Every project starts with a signed agreement that clearly outlines deliverables, payment terms, and timelines, so both sides are protected and know exactly what to expect at each stage.

Yes. Once the project is complete and paid for, the website is entirely yours — including the right to host it elsewhere or hand it to another developer in the future, should you ever choose to.

Pricing depends on the type of site — standard business sites, e-commerce stores, and booking systems all have different starting prices, with add-ons available for extra pages, features, or content.

The base price covers everything listed in your package. Anything beyond that — like extra pages, additional features, or custom content — is optional and always agreed with you beforehand, so there are no surprise charges.

Core pages, a contact form, mobile responsiveness, performance optimization, business email setup, and a set number of revision hours — the specifics vary slightly by package.

Payment is typically split into stages tied to project milestones, which is outlined clearly in the agreement before we begin. This protects both of us and keeps things transparent throughout.

Yes — domain renewal, hosting, and email storage are recurring costs, similar to any website. We'll walk you through exactly what applies to your site so there's nothing unexpected.

Work completed up to that point is covered by what's been paid, and this is clearly defined in the agreement. We always aim to handle these situations fairly and transparently.

Yes, domains (.com, .lk, etc.) are purchased separately and priced individually.

Hosting is a separate service — we offer NVMe cloud hosting plans with backups, SSL, and technical support.

Standard sites usually take about 14 days, e-commerce around 21 days, and booking/appointment sites around 21 days, depending on scope and how quickly content and feedback come back to us.

We provide a realistic timeframe upfront based on your project's scope, and we work to that timeline closely. If anything shifts, we communicate it proactively rather than letting you find out on your own.

You'll be kept informed at each major stage, with a structured preview and revision phase built in — so you're never left wondering what's happening.

It can affect the timeline, since some stages depend on what you provide — but we'll always flag this clearly and work with you to adjust rather than penalize you for it.

Yes — you'll get a preview of the site in progress and can request revisions before it goes live.

Most packages include a set number of revision hours; additional changes beyond that can be arranged separately.

You can provide your own, or we can help prepare content and images for you as an add-on service.

Our research phase is specifically designed for this — we study your business, competitors, and industry trends before any design work begins, so the site is built around your brand, not a one-size-fits-all layout.

We welcome your input from the very first call. While we bring structure and best practices to the process, the direction of the design is shaped around what you have in mind.

You'll review the site during the client preview stage and can request revisions before anything goes live. Your feedback is a built-in part of the process, not an afterthought.

Every website goes through a dedicated testing and optimization phase covering speed, performance, and compatibility across devices before launch.

Yes, every website we build is fully responsive across phones, tablets, and desktops.

Yes, we build full e-commerce websites with product listings, cart and checkout, payment gateway integration, and inventory management.

Yes, we build booking and appointment systems with automated scheduling and email notifications for service-based businesses.

Yes, business email setup is included in our standard packages, with the option to add more mailboxes or storage.

Yes, we build add-ons and new features into your existing site whenever you need them, rather than starting from scratch.

We run a full testing phase, then launch the site live, followed by a guided walkthrough of how to manage it yourself.

Yes — we provide a guided tour of the admin panel and hand over all credentials so you can manage it independently.

We offer ongoing maintenance plans where we handle updates, backups, security, and general upkeep for you.

Core software updates, plugin/theme updates, security monitoring, health checks, and a monthly report — so your site stays secure and running smoothly.

This depends on whether you choose ongoing support or maintenance. Either way, you won't be left to troubleshoot alone — we're reachable for post-launch issues.

No — small changes or new additions are handled through our add-ons service, priced individually, without needing a new full project agreement.

We offer ongoing support specifically so this doesn't happen. You're not left stranded after launch — continued access to our team is part of how we work.

A DIY builder trades flexibility for convenience, and freelancers vary widely in reliability. We offer a structured process, a real team behind it, ongoing support, and a site built specifically around your business goals.

It depends on your goals — but if credibility, growth, and a professional first impression matter to your business, a purpose-built site tends to pay for itself over time compared to generic alternatives.

It begins with a discovery call where we discuss your business goals and how the website can support them.